Ann Summers | Delivery And Returns

EASTER DELIVERY


Please note that due to the Easter Bank Holiday, Friday 18th and Monday 21st April are NOT working days - Standard & Express delivery timescales will therefore be affected.
For Saturday delivery on 19th April, please place your order by Midnight Thursday 16th April.


DELIVERY CHARGES


UK Standard Delivery £2.50 (Free when you spend £30)
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 5 working days, but don't be surprised if it turns up earlier than this, we will get it to you as quickly as we can!

UK First Class Delivery £3.50
Our First Class delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday - Friday. We will aim to get your order to you within 3 working days.

UK Tracked Express Delivery £5.95
If you choose our express delivery service, orders will be delivered between 8am-6pm Monday-Friday by our courier UK Mail
Orders placed Monday to Thursday before 2pm will be delivered the next day
Orders placed after 2pm on Thursday and before 2pm Friday will be delivered on Monday
Orders placed after 2pm on Friday and before 2pm Monday will be delivered on Tuesday

Orders via Express can be tracked here once the order has been placed

UK Saturday Delivery £9.95
To take advantage of our Saturday delivery service, just place your order any day, before 2pm Friday, and your order will be delivered by UK Mail on Saturday between 8am-6pm


Please note that services are available to all postcodes excluding the following
Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 26-29; KW1-17;KY9, 10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3
Ireland: D25-49


International Delivery £3.95
Our international delivery option can take up to 7 working days within Europe and 10 working days elsewhere in the world

Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.


DISCREET PACKAGING & BILLING


We understand that privacy is important to Ann Summers customers. To ensure your saucy secret is kept from your neighbours, children or even parents, we use the utmost discretion in packaging your order for shipment. All orders are sent with the non-descript return address name of "Gold Group House" instead of "Ann Summers". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order). There's also no need to worry about your bank statement as your transaction will show as 'AS Ltd'.


RETURNS


You may return your order using the FREEPOST form provided with your order. We hope you understand that there are a few exceptions around returning used consumable products (like lubes, etc). Please check the detail on the Returns policy in the FAQs below for more detail.

If you have any further questions about our Delivery & Returns please see our FAQs